Cancellation/Covid 19 Statement
In response to COVID-19, Tiny Home Vacations is committed to providing top-notch service during these challenging times.
We are monitoring the Centers for Disease Control and Prevention and World Health Organization’s recommendations regarding the COVID-19 cases and following guidelines from these agencies and the local health departments.
Our first priority is the safety and well being of our guests and employees. Providing a safe clean atmosphere while continuing to serve our guests is our goal.
And we know a lot about what it takes to provide a clean environment. We have averaged a 4.9 out of 5.0 cleanliness rating from Air BNB.
But with this new landscape that we find ourselves in, we are stepping it up a notch so our customers feel safe staying in a super clean environment.
We are using bacteria and virus killing cleaning supplies and our maids and employees have completed the CDC Covid-19 awareness training.
We are following detailed cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
We also have increased the frequency of cleaning and disinfecting in public spaces.
Our Cancellation Policy has always been very lenient and now is certainly no exception to that.
We will guarantee that any guest that booked before March 13th 2020 on Air BNB or our website will have the ability to cancel the reservation with no questions asked up to 24 hours prior to check in and receive a full refund.
If you booked after March 13th, 2020 and would like to cancel, you must give 5 days notice prior to your checkin. If it is between 4 days and 24 hours of your check in, you may move your dates with a convenience fee. If it is within 24 hours of your booking you are not eligible for a refund.
Hopefully while you can see how seriously we take this pandemic, you can also see our mission is to provide a place for families to get away from their homes and feel safe about doing it.
If you have any questions about our policies or procedures, please email us at: email@example.com.
For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority